Contact Ingalls Water Restoration

What should Ingalls homeowners do in the first hour after a leak?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Ingalls?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the water is only in the basement or has come up to the main floor.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Ingalls date mostly from the 2000s, and the decade tells the crew what kind of pipes to expect.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Ingalls home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

What should the crew know about homes in Ingalls?

A lot of Ingalls went up in the 2000s. Even new homes leak, usually at a washer hose or a sump pump that falls behind in a storm. Many Ingalls streets have two story, colonial, Craftsman and ranch homes. Homes here sit on full basements and slab foundations, and each one takes on water a little differently. If you live close to Fall Creek, high water can find its way in through foundation walls or window wells. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Share what you know about the house on the call, even if it's a rough guess.

What parts of Ingalls and nearby towns do we cover?

You can reach the crew from anywhere in Ingalls, including these neighborhoods:

• Summerlake · much of it from the 2000s to 2010s, most with basements
• Springbrook · most with basements
• Prairie Hollow · much of it from the 2020s
• Oakmont
• The Ridge at Fall Creek · most with basements
• Downtown Ingalls · most with basements

Calls from nearby Fortville, Britton Falls, Pendleton, Avalon, Tanglewood, Saxony, Sandstone and Sandstone Lakes reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Ingalls homeowners ask before they call?